Refund policy
Returns & Refunds Policy
30-Day Return Policy
We accept returns on eligible merchandise within 30 days of delivery.
To qualify for a return:
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Contact us within 30 days of receiving your order.
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Items must be returned in the same condition in which they were received.
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All original accessories, components, and included materials must accompany the return.
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Returns must be packaged securely to prevent damage during shipping.
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Proof of purchase may be required.
Buyers are responsible for return shipping costs on standard returns.
We recommend using a shipping service with tracking, as customers are responsible for ensuring returned merchandise reaches us safely.
Please contact us before returning any merchandise so we can provide return instructions.
Vintage, Antique & Pre-Owned Merchandise
Many of our products are vintage, antique, or previously owned. These items may show signs of age, use, or natural wear.
We carefully inspect and describe our products and make every effort to document their condition accurately.
Vintage and pre-owned items are eligible for our standard 30-day return policy, provided they are returned in the same condition as received.
Please review photographs, descriptions, dimensions, and condition details before purchasing.
Print-on-Demand Returns
Print-on-Demand products are made specifically for each order and are generally not eligible for returns or exchanges due to:
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Changes of mind.
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Incorrect size or color selection by the customer.
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Personal preference.
If a Print-on-Demand item arrives defective, damaged, misprinted, or incorrect, please contact us with your order details and photographs.
We will work with our manufacturing partner to arrange an appropriate replacement or refund.
Damaged, Defective, or Incorrect Merchandise
If your order arrives damaged, defective, or significantly different from its description, please contact us promptly.
Include your order number, a description of the problem, and photographs when possible.
For verified errors or defects, we will arrange an appropriate refund, replacement when available, or other resolution at no additional shipping cost to you.
Refunds
Once we receive and inspect your approved return, we will notify you of the refund status.
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Approved refunds are issued to the original payment method.
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Original shipping charges are generally nonrefundable for discretionary returns.
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Return shipping costs are the buyer's responsibility unless the return results from our error or a product defect.
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Refund processing times may vary depending on your financial institution.
Contact Us
Your satisfaction matters to us.
If you have questions about an order, shipping, or returns, please contact Buffalo Swamp Mercantile through our website.
We appreciate your business and your support of independent small businesses.
Buffalo Swamp Mercantile
Hand-Picked Heritage for Everyday Life.